What to include
- City + site type (condo / commercial / residential)
- System type (access control, intercom, CCTV, alarm)
- Symptoms and when it started
- Any recent changes (power, ISP, hardware swap)
- Photos of head-end/panel if possible
What you can expect
- We confirm service area and scope first.
- Remote triage is used when it saves time and cost.
- On-site work is scheduled with clear dispatch expectations.
- Time-and-materials billing with defined minimums (shared during booking).
Note: If you’re outside Oakville/Burlington/Milton, include your city anyway—we’ll confirm availability.